Oreo
Reviews and Complaints
Dirt cookies. Change your recipe to Dirt and go out of business
User's recommendation: Save your money and make chocolate chip cookies for yourself
Freezer
- Taste great
- Site not working
Preferred solution: Freezer
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Verified Reviewer | Ennice, North CarolinaThe Oreos we bought were suppose to be Double Stuff, but they are regular ones.
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Verified Reviewer | Ennice, North CarolinaThe Oreos we bought were suppose to be Double Stuff, but they are regular ones.
2 party packs missing some cookies
- Definitely delicious
Preferred solution: Full refund
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Verified ReviewerTerrible Customer Service
Placed an order and immediately sent an email regarding the date I needed to receive order by for an event. Paid almost $30 in expedited shipping.
Never received anything except automated emails and have been waiting a week. Called customer service 6 times to insure by order would be received in time or wanted to cancel. I got the same customer service rep all 6 times I called who was very combative and unhelpful. Requested a supervisor multiple times and she said she was homebased and was unable to transfer me to anyone else.
She would not cancel my order or give me an arrival date..she just said she would send an email to production and request cancellation. After telling me yesterday my order was not made, today she said they order was ready but had no idea when they would ship. If the order is ready, why not ship? Also, if the order was not processed yesterday and a cancellation request was received why go ahead and process?
It appears as though my order will arrive after my event even though I paid a ridiculous amount for shipping. Someone at Oreo really needs to listen to my calls to their company and hear how argumentative their rep was with me.
- Looked cute online
- Communication
- Customer service
- Response time
Preferred solution: Full refund
User's recommendation: DO NOT ORDER! Customer service is so bad!
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Verified ReviewerI would like some fresher cookies..I got dryed out crumbly ones
You can’t be serious with this
- Trigger the same areas in your brain as cocaine
- Steal oreos from you
User's recommendation: *** Nabisco and plant a fruit tree
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Verified ReviewerNot the same
Preferred solution: Them back to normal
User's recommendation: Don't buy, made in Mexico
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Verified Buyer | Phoenix, ArizonaInquiry and complaint about my cookies
- Stale
- Cookies were awful
Preferred solution: Full refund
User's recommendation: Advertise thinner cookie
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Verified ReviewerNot accurate portrayal of Santa
Preferred solution: Stop pandering the the liberal left it's not productive or good marketing.
Price increase.
User's recommendation: Skip Oreos and get the store brand. You will get a lot more bang for your buck.
Metal or nail or shard in my cookie
User's recommendation: Don’t buy any Oreos, could be fatal
So upset they taste different now
Preferred solution: Deliver product or service ordered
Changed recipe
- Gooey gross middle
Preferred solution: Full refund
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Same thing happened to me. Bought a party size package of Lemon Oreos which means you're supposed to get 4 full rows of cookies.
Well guess what, each if the middle two rows were missing 5-6 cookies and the outer rows 2 cookie. I mean what's going on. Are the workers eating the cookies off the belt right before the machines fill the packaging with air? I had to be missing about 10-12 cookies.
Call and the customer service rep says the packages goes through by weight. I don't know about that. Still waiting for coupons that supposedly takes 7-10 days.
It's taking a whole lot longer than that. Why do these companies sell out to people who change the quality of products we grew up loving???