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Oreo remains in operations in Russia despite the Russia-Ukraine war.

Contact Oreo Customer Service

Oreo Phone Numbers and Emails

Toll-Free Number:

  • (855) 535-5648
Call customer service

Customer Service:

  • (800) 644-9474
    Order Issues
  • (800) 622-4726
Is this your business?

How to Contact Oreo?

Most Popular Number:

(855) 535-5648
Total calls: 951 Issues resolved: 73 Last call: Sep 12, 2024

One of the fastest ways to contact any company is via phone. Oreo phone number for contacting customer service is 855-535-5648. If you need to resolve order issues, call 800-644-9474. Contact the support team via phone to get information about new arrivals, available products, special offers and sales, shipping and payment options, resolve order issues, get help with returns and refunds, and more. Wednesday is the busiest day of the week due to the great number of calls. To save time, avoid calling Oreo on this day of the week.

Currently, there is no Oreo email address for consumer assistance. However, customers can get in touch with the company via phone or submit their messages via Oreo website. Those who like messaging on social media platforms, can reach out to Oreo support agents on Twitter, Instagram, or Facebook.

Oreo headquarters is based in New Jersey. Oreo address for the main corporate office is Mondelēz International, Inc., 100 Deforest Ave, East Hanover, New Jersey 07936, United States. To get in touch with the company via regular mail, send your correspondence to the headquarters address.

Oreo customer service representatives are available on weekdays from 9 am to 6 pm EST. Both phone and email inquiries are addressed within these business hours. Usually, it takes the team up to 36 hours to address an email inquiry. Please note that the schedule can change during the holidays.

Oreo has profiles on social media, and customers can message the company there. To find links to the corporate Facebook, YouTube, Instagram, and Twitter accounts, scroll down the page. Right under the Oreo logo on the left, you will see social media icons. Select the platform you need and click an appropriate icon.

Oreo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Oreo Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Oreo is 8555355648. 86% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Saturday. The average call time is 2 minutes.

  • Be prepared for the call as Oreo may ask you for the following information to identify you as a customer: email, phone number or order id.

View full overview ›
PissedConsumer Club

Contact Information

Oreo Website:

Oreo Help Center:

Corporate Office Address:

Mondelēz International, Inc.
100 Deforest Ave
East Hanover, New Jersey 07936
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 am- 6:00 pm

More contact details

Oreo Customer Service Reviews

2.4 / 5
Poor
Jill B Raj
Specialty cookies delivered to wrong address
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I ordered a design on Oreo cookies for a baby shower and accidentally put in the wrong shipping address. I called right away after I received my confirmation email.

There was no answer as it was the weekend. When I finally got a hold of them first thing Monday morning (less than an hour after they opened), I was told that I couldn't make any changes. Not even a correction in the address, as their system doesn't allow it. Is it poor customer service or bad software?

I even called their parent company and was told I would hear back. I never did. I tried a few other numbers. I was told that once it ships I can contact FedEx and have the address changed.

I contacted FedEx and they said only the shipper can change it!

Now I have to resend. Poor, poor customer service.

Read full review
Jill B Raj
Ordered the special design and needed to change shipping address
stars-rating stars-rating stars-rating stars-rating stars-rating
1.6

I called within the first hour they opened on Monday after placing order over the weekend. No answer over the weekend so when I finally got a person they told me I couldnt correct the address that I mistakenly put in.

She said there system wont allow it! Wow for the cost and the size of my order for a baby shower (177.00) I had to wait for the delivery and resend themadditional $. Although when I called again they said I can change the address with FedEx but FedEx told me only the shipper is allowed to change it. Wow!

Very poor customer service. Great cookies but I will never order from them again. I even called the parent company.

Was told I would hear back. Never did!

Read full review

How Good is Oreo's Customer Service?

Gilberte Vav
Gilberte Vav
Feels Satisfied | Apr 13, 2024

Professional, patient, calming voice,

Read full quote
Derrick B Rsu
Derrick B Rsu
Feels Satisfied | Mar 23, 2023

With COVID-19 and supply shortages...i just have to be patient.

Read full quote
Graceanne Now
Graceanne Now
Feels Disappointed | Nov 09, 2022

I got one broken glass from ur biscut. It is a horror experiance for my kids. Planning to submit a complaint in our health department and also register one case against u before the honorable consumer court

Read full quote
Harry B Vuu
Harry B Vuu
Feels Disappointed | Nov 08, 2022

Never got back to me

Read full quote

Summary of Oreo Customer Service Calls

1.1K TOTAL
CALLS
02:11 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Oreo?

Request for Information Question:

  • “Would like to inquire about a certain product”
  • “Ingredients question”
  • “Inquiry and complaint”

Product/ Service Question:

  • “For working as a worker”
  • “Defective Product”
  • “Play pack is not working i m fool”

Shipping and Delivery Question:

  • “Missing cookies in package”
  • “Ishu form delivery”
  • “Want to know when i will get the prize”

Payments and Charges Question:

  • “I am opening net outlet arihant shopping mart pvt limited for mall Oreo big pack were given by company at 60%discount for that I am calling.”
  • “Charged twice for my order”
  • “I have an idea that could make millions or even billions”

Employment Question:

  • “To see if job is legit”
  • “A job”
  • “Bc one of my Oreo tops was UPSIDE DOWNNN u had one *** job”

Website/ Application Question:

  • “Can't get on website seeing if ritz oreo cookies are still available”
  • “Customizing Oreos website”
  • “I’m confused- Milk or no milk? Site says different than package. Package refers to 100% vegan oreos while website says it’s nonvegan.”

Refund Question:

  • “Refund”

Account Question:

  • “Because the sign in oreo about”
  • “My balance everything cut”

Staff Question:

  • “Service purpose”

Activation/ Cancellation Question:

  • “Good evening madam I will subscribe the game pack please I request you to stop that service imedieatly thak you”

Other Question:

  • “One of the Oreo bag has 4 busicet”
  • “Custim cookie order proof update”
  • “Isses”

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