Contact Oreo Customer Service
Oreo Phone Numbers and Emails
Toll-Free Number:
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(855) 535-5648
Customer Service:
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(800) 644-9474Order Issues
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(800) 622-4726
Oreo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Oreo Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Oreo is 8555355648. 86% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday, while the shortest are on Saturday. The average call time is 2 minutes.
Be prepared for the call as Oreo may ask you for the following information to identify you as a customer: email, phone number or order id.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Oreo Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Oreo is 8555355648. 86% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday, while the shortest are on Saturday. The average call time is 2 minutes.
Be prepared for the call as Oreo may ask you for the following information to identify you as a customer: email, phone number or order id.
People call Oreo mainly because of request for information, product/ service, shipping and delivery.
24% of the consumers who called the company’s customer support stated that their issues were resolved.
Contact Information
Oreo Website:
Oreo Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00 am- 6:00 pm
Oreo Customer Service Reviews
I ordered a design on Oreo cookies for a baby shower and accidentally put in the wrong shipping address. I called right away after I received my confirmation email.
There was no answer as it was the weekend. When I finally got a hold of them first thing Monday morning (less than an hour after they opened), I was told that I couldn't make any changes. Not even a correction in the address, as their system doesn't allow it. Is it poor customer service or bad software?
I even called their parent company and was told I would hear back. I never did. I tried a few other numbers. I was told that once it ships I can contact FedEx and have the address changed.
I contacted FedEx and they said only the shipper can change it!
Now I have to resend. Poor, poor customer service.
I called within the first hour they opened on Monday after placing order over the weekend. No answer over the weekend so when I finally got a person they told me I couldnt correct the address that I mistakenly put in.
She said there system wont allow it! Wow for the cost and the size of my order for a baby shower (177.00) I had to wait for the delivery and resend themadditional $. Although when I called again they said I can change the address with FedEx but FedEx told me only the shipper is allowed to change it. Wow!
Very poor customer service. Great cookies but I will never order from them again. I even called the parent company.
Was told I would hear back. Never did!
How Good is Oreo's Customer Service?
Summary of Oreo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Oreo?
Request for Information Question:
- “Would like to inquire about a certain product”
- “Ingredients question”
- “Inquiry and complaint”
Product/ Service Question:
- “For working as a worker”
- “Defective Product”
- “Play pack is not working i m fool”
Shipping and Delivery Question:
- “Missing cookies in package”
- “Ishu form delivery”
- “Want to know when i will get the prize”
Payments and Charges Question:
- “I am opening net outlet arihant shopping mart pvt limited for mall Oreo big pack were given by company at 60%discount for that I am calling.”
- “Charged twice for my order”
- “I have an idea that could make millions or even billions”
Employment Question:
- “To see if job is legit”
- “A job”
- “Bc one of my Oreo tops was UPSIDE DOWNNN u had one *** job”
Website/ Application Question:
- “Can't get on website seeing if ritz oreo cookies are still available”
- “Customizing Oreos website”
- “I’m confused- Milk or no milk? Site says different than package. Package refers to 100% vegan oreos while website says it’s nonvegan.”
Refund Question:
- “Refund”
Account Question:
- “Because the sign in oreo about”
- “My balance everything cut”
Staff Question:
- “Service purpose”
Activation/ Cancellation Question:
- “Good evening madam I will subscribe the game pack please I request you to stop that service imedieatly thak you”
Other Question:
- “One of the Oreo bag has 4 busicet”
- “Custim cookie order proof update”
- “Isses”
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